Taxi Hailing App

Rider App

Driver App

Web Panel

User App | Features and Flow

Splash

App should be initiate from splash page, for the first time user, app should display walk through page to understand the application flow.

Sign up/Login/Forgot Password (Web and App)

User should be able to login into the application using social login (Facebook or Google) or login using login form and validate his/her existing account details like Email, User Name, Password, Mobile no. In case of new user, user can create new account using his/her Email, Mobile no and setup a new account. Existing App User should be able to reset his/her password.

Wallet

User should be able to upload the fund into his/her wallet for fast payment.

Book a Ride (Instant) Web and App

User should be able to book a Ride for current Time, Driver will pick the user and drop to the user at drop location or Final Destination location. user will get notification for each step ex. When driver reach user location, user picked up, on the way etc

Schedule Ride (Web and App)

User should be able to schedule a Ride for certain time

Vehicle Category (Web and App)

User should be able to select a vehicle from vehicle category as per his/her requirement like Go, GoX, XL, XLL etc.

Profile (Web and App)

User should be able to manage his profile and make changes like password, profile picture, Name home address, work address etc.

Chat/Voice Call

User should be able to chat/Voice call/ call with driver.

Cancelled Ride (Web and App)

In case of confirmed booking, if user want to cancel the Ride, User should be able to cancel it at any point of Time.

History (Web and App)

User should be able to see his/her past and upcoming Ride including source location, destination location, driver name, vehicle details, paid fee, Review etc.

Payment (Web and App)

User should be able to add new payment method or manage payment method; app user can store credit card details for fast payment.

About/Terms & Condition/Privacy Policy/Refund policy

User should be able to view the details about the company like about the company, privacy policy, terms and condition, refund policy.

Share/Help/Support/FAQ

User should be able to share the Ride details to his/her friend, for any queries app user can take help.

Panic Button          

User should be able to press panic or emergency button in case if required.

Promo Code

App user should be get benefit to use promo code to get additional discount, app user can view all available offers in offer section of the app.

Live Tracking

User should be able to track the live location of driver and view the ETA of Driver over on Map.

Setting

User can optimize the setting like Push Notification, Offers, Discount, and Location etc.

Notification

User should be able to get all notification which sent from admin panel

Driver Work Flow

Splash

App should be initiate from splash page, for the first time driver, app should display walk through page to understand the application flow.

Sign up/Login/Forgot Password

Driver will login into the application using login form and validate his/her existing account details like Email, User Name, Password, Mobile no. In case of new driver, driver can create new account using his/her Email, Mobile no, select the plan according to his/her cab and setup a new account. Existing App driver should be able to reset his/her password.

Document

Driver should be able to upload all required document like Driving License, Vehicle Document, and Insurance Document to use the app.

Vehicle Category

Driver should be able to select a vehicle from vehicle category as per his/her vehicle like Mini, Micro, and Hatchback. App driver can switch vehicle category from his/her profile.

Profile

Driver should be able to manage his profile and make changes like password, profile picture, home address etc.

Chat/Voice Call/Video Call

Driver should be able to chat/Voice call/Video call with user.

Canceled Ride

In case of confirmed booking, if driver want to cancel the Ride, driver have to pay some fixed amount, if balance will be available, then it will be deducted from the available payment or payment will goes as minus balance.

History

Driver should be able to see his/her past and upcoming Ride history including source location, destination location, user name, vehicle details, paid fee and review of user etc.

Earning

Driver should be able to view his/her daily earning, weekly earning and able to view withdraw history and request for withdraw.

About/Terms & Condition/Privacy Policy/Refund policy

Driver should be able to view the details about the company like about the company, privacy policy, terms and condition, refund policy.

Share/Help/Support/FAQ

Driver should be able to share the Ride details to his/her friend, for any queries app driver can take help.

Withdraw/Payment integration

Driver should be able to withdraw his/her 100% earning fund and its will reflect user bank account as per standard rule.

Add Bank Account Details

Driver should be able to add his/her account details to withdraw his/her earning. Driver should be able to get an notification once it’s added from admin.

Live Tracking

Driver should be able to track the live location of user and view the estimated time to reach user location over on Map.

Setting

Driver can optimize the setting like Push Notification, Offers, Discount, and Location etc.

Online/Offline

Driver can online/offline his/her status.

Admin Panel

Admin panel is the heart of the whole system, from admin panel, company top level officer can manage the whole activities of the system.

Login/Forgot Password

Admin user should be able to login via login panel using his/her credentials, in case of forgot password admin user can rest the password with the help of his/her official email.

Dashboard

Admin user should be able to view the dashboard of the system with below details, admin user can view all details by clicking on view more option.

  • Total Ride
  • Total Payment
  • Active Ride
  • Cancel Ride
  • Total Driver
  • Active User
  • Total User
  • Active Driver

Dashboard Graph

Admin user should be able to view the graph on dashboard with below details and can compare the whole booking.

  • Total Ride & Cancelled Ride and Active Ride according to the Date
  • Cash Payment & Online Payment according to the Date
  • Total Driver & Total User according to the Date
  • Active Driver and Active User according to the Date

Top 10 Bookings

Admin user can view the top 10 recent bookings on dashboard with details and can manage booking.

  • ID, User, Driver, Type of Ride, Fare of the Ride, Date of the Ride, time of the Ride, current status.

Drivers

Admin user should be able to view all Drivers activities like accepted booking, Driver profile, active Driver, below are the list of details.

  • Driver List

Admin user should be able to view the list of all Drivers according to the category.

  • Add Drivers

Admin user should be able to add new Drivers and assign predefine category according to the his/her expert area or interest.

  • Manage Driver

Admin user should be able to manage all Drivers.

  • Approve Drivers

Admin user should be able to verify Drivers document and approve the profile of Drivers.

  • Decline Drivers

Admin user should be able to decline or restrict the Drivers to use all services.

  • Verify Account Details

Admin user should be able to verify the Driver Added Bank Account Details.

  • Driver history

Admin user should be able to view the history of Driver like total no of booking, date, active booking, cancelled booking, earning, cash payment, online payment etc.

  • Transfer Fund

Admin user should be able to view the withdraw request and transfer fund as per Driver earning and manage the earning too.

  • Driver Earning

Admin user should be able to view the total earning and settle payment as per payment collection method like cash and online.

User

Admin user should be able to view all users activities like Requested booking, users profile, user mode of payment and many more, below are the list of details.

  • User List

Admin user should be able to view the list of all users according to the category.

  • Add users

Admin user should be able to add new users.

  • Block users

Admin user should be able to block or restrict the users to use all services.

  • Users history

Admin user should be able to view the history of users like total no of request, date, active booking, cancelled booking, paid fee, cash payment, online payment etc.

  • Refund

Admin user should be able to view the refund request and transfer fund as per users paid fee and manage the fee too.

Vehicle Management

Admin user should be able to manage the vehicle and perform following action.

  • Add vehicle
  • Manage vehicle

Fare Setting

Admin should be able to set the fare according to the KM, Day, Time and fare percentage.

Map Vehicle and Fare Setting

Admin should be able to map existing Fare plan and vehicle according to the requirement of the system.

Zone Management

Admin user should be able to create Zone according to the location and plot graph over on google map.

Zone Setting

Admin user should be able to enable, disable, block zone as per business requirement.

Transaction

Admin should be able to view the whole transaction, admin can view the following transaction.

  • Withdraw Request
  • Withdraw status
  • Account Request
  • Account Status
  • Driver settlement (Cash/online)
  • Account Modification Request
  • Driver Final Payment

Payment

Admin should be able to view the complete payment, admin can view the following payment.

  • Total Revenue
  • Total Earning
  • Total Withdraw
  • Total cash collection
  • Total Online Collection
  • Settlement Cash/Online
  • Refund
  • Payment Status (Refund, Awaiting, available)

Setting

Admin should be able to make changes and manage some setting of the app, payment, search radius etc. Admin should be able to manage following setting.

  • Location Setting
  • Search Radius Setting
  • Basic Price
  • Tax management
  • Payment API setting
  • Social Media

Review and Rating

Admin user should be able to view the following reviews and Rating.

  • User Review
  • Driver Review
  • Manage Review

Promo code

Admin user should be able to view and manage the promo code and perform following actions.

  • Add Promo code
  • Manage promo code
  • History
  • Analytics
  • Usage

Reports

Admin user should be able to view the report and download the report, search report by category, user, Driver, dates, day and revenue, withdraw etc.

CMS Panel

Admin user should be able to manage the CRM Users, System Pages, Languages, Blogs and may more.

CRM Panel

Admin user should be able to manage the CRM Users, Passenger, Rides, Profile, Refund etc from CRM Panel.

Analytics

Admin user should be able to view the complete analytics like No of users in Android Device, iOS Device, Signup, Login, Daily Users etc.

Dispatcher Panel

Admin user should be able to view all dispatcher managers, manage dispatcher manager and view all booking which is booked from dispatcher panel.

Dispatcher Panel Flow

Dispatcher panel is the part of system where company manager should dispatch cab for users manually.

  • New Booking

Dispatcher Manager should be able to book a cab for customer, manager should be able to book a cab either for individual or for corporate employee, and manager should be able to view the Total fare, Time and Distance.

  • Manual or system Driver Assignment

Dispatcher manager can assign driver manually and system will assign the most nearest driver automatically.

  • Re Assign Driver

Dispatcher Manager should be able to reassign driver for any Ride by the requesting of customers, customer will get notification on same time with driver details.

  • Cancel Ride

Dispatcher Manager should be able to cancel the Ride by requesting of passenger or driver with adding valid reason.

  • Dead Ride

Dispatcher manager should be able to mark any Ride as dead in failure of vehicle.

  • View available Vehicle

Dispatcher manager should be able to view all available cab according to the zone and and current status like on Ride, active, offline etc.

  • Logs

Dispatcher manager should be able to view the logs for each booking with status, like cancelled, on Ride etc.

  • Live Tracking

Dispatcher manager can track the live location of all Ride and search with Ride id or customer name or driver name.

  • Notification from CRM

Dispatcher panel will be tightly coupled with CRM Panel so manager will get instant notification for Ride management.

CRM Panel Flow

CRM user should be able to manage complete system as user and driver points of view, CRM user should be able to perform following actions.

  • List of all Users

CRM user should be able to view all user details and manage user profile according to the requested changes.

  • List of all Drivers

CRM user should be able to view all Driver details and manage Driver profile according to the requested changes.

  • All Rides

CRM user should be able to view all Rides and manage the Rides as per request from user or driver.

  • Refund Management

CRM user should be able to create ticket for refund request and send it to the higher department for next action.

  • Ticket Management

CRM User should be able to manage the ticket and response as per customer query or send it to higher department.

CMS Panel Flow

CMS user should be able to manage the whole content of the website and app and perfume following action.

  • Page Management

CMS user should be manage all system pages, add new pages and manage the content of the whole pages.

  • Blog Management

CMS user should be able to manage all blogs and create new blogs for information purpose.

CMS user should be able to mange language, add new language, add keywords for any specific language etc ..

CMS user should be able to manage email templates, disable, enable email etc ..

Vendor Panel

Vendor manager should be able to add new driver, view all Rides, manage driver etc.

Accountant Panel

Account should be able to access all transaction, reports, refund request from admin and many more ..

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